What Warranty Does Diding Provide for Electric Pallet Trucks?

Without Warranty vs. With Diding Lift Warranty: Two Fates of a Truck Over Five Years

Scenario One: The Truck Without Warranty

In March 2021, a third-party logistics warehouse purchased a low-priced electric pallet truck. The purchase price was 8,000 RMB cheaper, and the owner thought he had found a bargain.

Month 8: The drive motor began making abnormal noises. The seller responded that “wear parts are not covered by warranty.” Repair cost: 1,200 RMB.

Month 14: The hydraulic cylinder started leaking. The one-year warranty had already expired. The seller said repairs were possible, but parts had to be shipped from another city, requiring a two-week wait. Downtime losses plus repair costs: approximately 3,500 RMB.

Month 26: Battery capacity had dropped to 60% of new, unable to last a single shift. Replacing the lead-acid battery pack: 2,800 RMB.

Month 38: The controller failed, and the truck was completely immobilized. The seller had already moved on to a different business and could not be reached. The truck was eventually sold as scrap for 800 RMB.

Five-Year Total: Purchase cost + repair costs + downtime losses + early scrapping ≈ Nearly 3 times more than the 8,000 RMB originally saved.

Scenario Two: The Truck with Diding Lift Warranty

Also in March 2021, a manufacturing company purchased Diding Lift‘s 2T Stand On Pallet Truck Off Road CBDE.

Day 1: Equipment delivered. Warranty card, maintenance manual, and after-sales contact information included.

Month 8: The operator noticed the emergency reverse button was responding slowly. Diding Lift’s after-sales team was contacted, and remote diagnostics confirmed a sensor issue. Under warranty, free replacement. Time from report to repair: 3 days.

Month 12: Before the warranty expired, Diding Lift proactively contacted the customer for a comprehensive inspection, discovered the hydraulic oil needed changing, and addressed it in advance, preventing future failures.

Month 18: The lithium battery pack (the optional lithium battery upgrade version) showed cell voltage imbalance. Because lithium batteries carry a 24-month warranty, the faulty module was replaced free of charge.

Month 36: The equipment was now out of warranty. But Diding Lift continued to provide original parts and technical support. A routine maintenance service cost less than 500 RMB.

Month 60: This CBDE is still in normal service. Its solid structural design with high stability keeps it looking solid and reliable. The customer has already begun inquiring about a second batch purchase.

Five-Year Total: Purchase cost + minimal repair expenses + stable uptime ≈ At least 40% lower total cost of ownership than Scenario One.

Where Does the Difference Come From?

Warranty Is Not Just “Repair” – It’s “Assurance”

The core of Diding Lift‘s warranty policy is not about “fixing things when they break” – it’s about keeping equipment available throughout its lifecycle.

• 12-month whole truck warranty: Covers manufacturing defects and functional failures under normal use

• 24-month lithium battery warranty: Covers abnormal capacity degradation and BMS failures

• 24-month drive motor warranty: AC motors are simple in structure with extremely low failure rates

• Long-term post-warranty support: Continuous original parts supply, preventing equipment from being scrapped early due to “parts unavailable”

Who Should Choose Diding Lift Warranty?

Summary

The value of a warranty policy is not at the moment of signing – it’s at the moment equipment fails. Equipment without warranty saves on purchase price but pays through five years of continuous hidden costs. Equipment with Diding Lift warranty pays a controllable purchase cost and gains five years of stable uptime assurance.

Need detailed warranty terms or equipment pricing? Send an email to sales@didinglift.com – our professional team will provide one-on-one support within 24 hours.

References

1. Crown Equipment Corporation. (2025). New Forklift Warranty Coverage. Crown Equipment.

2. Toyota Material Handling. (2025). Forklift Warranty Information. Toyota Forklifts.

3. Hyster-Yale Materials Handling. (2025). Standard Warranty Statement. Hyster.

4. China National Standardization Administration. (2023). GB/T 36507-2023 Industrial Trucks – Safety Rules for Application, Operation and Maintenance.

5. Jungheinrich. (2025). Warranty and Service Terms for Electric Pallet Trucks. Jungheinrich.